An AI workforce platform for service businesses. I set product strategy alongside my co-founder and own the roadmap from launch verticals through integrations.
- Set product strategy for a 22-role AI workforce platform — selecting launch verticals, structuring three-tier pricing, and prioritizing the integration roadmap across Stripe, Twilio, HubSpot, and QuickBooks.
- Facilitate daily standups across founding and sales teams, aligning development priorities with go-to-market execution.
- Run discovery interviews with med spa owners, translating operational pain points into product requirements; secured the company's first paying customers.
- Recruited, onboarded, and manage a 3-person sales team; designed the commission structure used to attract them and a demo workflow with capacity to reach 2,100+ prospects weekly.
- Built a retrieval-augmented generation pipeline to reduce hallucinated output in internal tooling, and migrated low-complexity workloads off frontier model APIs to lower inference costs.